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Module Description


The goal of this module is for learners to better understand the WHO health system building blocks and how they affect the care of the patients with HIV.



By the end of the module, the learner will be able to:

  1. Demonstrate how to provide psycho social support to a patient who is angry or upset
  2. Understand the implications of a drug stockout on clinical outcomes
  3. Identify the 6 building blocks of the health system
  4. Use a fishbone diagram in relation to the 6 building blocks of the health system to identify the possible gaps that result in drug stockout (QI)
  5. Discuss solutions to keep patients engaged in care and on ART during drug stockouts

Optimizing Team-Based Care to Achieve High Quality HIV Care

Central to this module, facilitators should prompt all learners to consider how they can deliver care that fosters optimized team-based care to ensure high quality HIV care. Consider how the case enables learners to gain greater competency in the following domains:

  • Values and ethics: Work with individuals of other professions to maintain a climate of mutual respect and shared values.
  • Roles/responsibilities: Use the knowledge of one’s own role and those of other professions to appropriately assess and address the health care needs of patients and to promote and advance the health of populations.
  • Interprofessional Communication: Communicate with patients, families, communities, and professionals in health and other fields in a responsive and responsible manner that supports a team approach to the promotion and maintenance of health and the prevention and treatment of disease.
  • Teams and Teamwork: Apply the values and principles of team dynamics to build relationships and perform effectively in different team roles to plan, deliver and evaluate person-centered care and population health programs and policies that are safe, timely, efficient, effective, and equitable.


HIV Human Immunodeficiency Virus

WHO World Health Organization

OPD Out Patient Department

FDC Fixed Drug Combination

ART Antiretroviral Therapy

HMIS Health Management Information Systems